Koala Mug – Koala

Delivery Information

• Australia Post are our exclusive delivery partners.
• We will create and dispatch your product within 2 business days from Springwood, NSW.
• Parcel Post delivery speeds:
  • NSW: 2-4 business days1
  • Other States: 3-6 Business days1

Returns

• We do not accept returns as all products are made to order.
• Please refer to our return policy for full information.

Damaged Goods

• We use Australia Post insurance for damaged goods to the value of $100.
• Please refer to our return policy for full information.

1 While Australia Post endeavour to meet this timetable, the actual delivery speed will depend on where in each state/territory the item is being posted from/to, and the level of congestion in the delivery network at the relevant time. All delivery times are based on the number of business days items take to arrive following the day of posting. See delivery times for specific routes.

• We only ship within Australia.

Standard Shipping Rate

• Flat shipping rate of $10.89 for all purchases.