Terms & Conditions

Introduction

These Terms of Service (“ToS”) govern your use of the mugface.com.au website and any related services.
By accessing or using our website, you agree to these ToS.

Definitions

“We”, “our”, or “us” refer to Mug Face, the owner of the website.
“You” or “your” refers to the user or viewer of our website.

User Obligations

Users must be 18 years or older or have parental consent to use this site.
Users agree not to engage in any illegal or prohibited activities while using the website.

Products & Services

All product descriptions and prices are subject to change without notice.
We reserve the right to limit quantities of products sold.

Product Reviews and User-Generated Content

You may be able to submit product reviews, ratings, questions, photos or other content (“Reviews”) on mugface.com.au.

By submitting a Review, you agree that:

Your Review is based on your genuine experience with the product and our service, and is not misleading or defamatory.
You will not submit any content that is offensive, unlawful, infringes another person’s intellectual property or privacy rights, or contains spam or promotional material.

You grant Mug Face Pty Ltd a non-exclusive, worldwide, royalty-free, perpetual and irrevocable licence to:

use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display your Review (in whole or in part), and
use your first name and initial or chosen display name alongside the review, in any media, including on our website, in emails, social media, paid advertising and other marketing.

We may moderate, edit, refuse or remove any review at our discretion, including where we believe it breaches these Terms or applicable law.

Following a purchase, we may send you one or more service emails inviting you to review your order. From time to time we may offer a thank-you benefit (such as a coupon) for submitting a review. Any such benefit is offered whether your feedback is positive, neutral or negative and does not limit your rights under the Australian Consumer Law.

Payments

We accept online payments using the Square payment gateway. Credit cards, direct deposit and cash.

Shipping and Delivery

Estimated shipping times, methods, and potential delays.
Any restrictions or conditions regarding international shipping.
Returns, Refunds, and Exchanges

Refund Policy

Please refer to our Refund Policy.
We comply with the Australian Consumer Law. Any guarantees, warranties, or rights provided by the law will prevail over these ToS.
Limitation of Liability

While we strive for accuracy, we cannot guarantee that all information on the site is free from errors.
We are not liable for any indirect, incidental or consequential damages related to the use of our site.

Privacy

We take your privacy seriously and adhere to the Privacy Act 1988 (Cth) and any other relevant legislation.
Please refer to our Privacy Policy for more information.

Intellectual Property

All content, logos, graphics, and designs are the property of Mug Face, or licensed from other providers.

Changes to the ToS

We reserve the right to modify these ToS at any time. Users are expected to review the ToS periodically.

Governing Law

These ToS will be governed by and interpreted in accordance with the laws of Australia.

Dispute Resolution

Any disputes related to these ToS or use of the website should first attempt to be resolved through direct communication with us.

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